mediStyle provides a 12 month warranty on all products (warranty commences from the date of purchase). For faulty/DOA products, we offer an exchange or refund policy. Once we have received the faulty product and have inspected it, we will either refund you via the method of payment initially used for the transaction or issue a replacement (at the customer's preference).
For any warranty claims, please contact us at email@example.com with details of the return and they will be handled on a case by case basis.
For change of mind scenarios, customers are responsible to pay return shipping costs, we strongly suggest the use of trackable shipping for return packages so that they do not get lost. There is a restocking fee of $10 AUD in these situations and the item must be in as-new condition.
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